As a supportive housing tenant, you have the right to:

Live free of dangerous or hazardous conditions, such as pests, leaks, mold,
and broken fixtures. You have the right to utilities like heat, hot water, electricity, and gas.
a. Call 311 to report issues and to request an inspector to come to your home.
b. The property owner or housing provider must provide you with a copy of their grievance procedures upon
enrollment, lease renewal, and when updates are made so that you know how to respond to any problems.

File a court case against your property owner, property manager, or supportive housing
provider to correct violations of NYC’s Housing Maintenance Code, including for harassment. Call 311 and ask for the Tenant Help Line, or reach out to Amy (Tenant Organizer with HOPE) at 347-669-4188
for more information.
a. If your property owner has locked you out or is trying to make you leave your housing, call 911 right away to report an illegal lockout. Then, call 311 and ask for the Tenant Help Line.

A court proceeding before you can be evicted.
a. You can receive free eviction defense legal services, regardless of your ZIP code or
immigration status, under NYC’s Right-to-Counsel law. To be connected to a free attorney:
i. Call 311 and ask for the Tenant Help Line.
ii. Call the Housing Court Answers Hotline at 212-962-4795.
iii. Request free legal services at your first court appearance.
b. Nobody can evict you without a judge’s order. You must also receive a notice from a City
Marshall or the Office of the City Sheriff before you can be legally evicted.
i. Never vacate your home solely based on what your landlord claims. Always
wait to see what the judge in court decides.

Request reasonable changes to your housing and/or services, to accommodate a
physical, mental health, or behavioral disability, and to be protected from any discrimination in housing.
a. To request a reasonable accommodation for a disability, contact your case worker.
b. If your rights have been violated, call the NYC Commission on Human Rights at 212-416-0197.

Receive rent receipts and request a current ledger of rent payments and rental arrears, as
well as copies of annual income recertifications, leases, and occupancy agreements.

Live with family, expand your family, and, in some circumstances, live with roommates. Notify
your social service provider if you wish to add others to your household.

Join or form a group such as a tenants’ association to advocate for the
rights and protections of tenants without harassment, retaliation, or punishment.
*An official NYC Supportive Housing Tenant’s Rights notice is available in the following languages:
Spanish, Chinese, Russian, Bengali, Haitian Creole, Korean, Italian, Arabic, Urdu, French, and Polish.
To read the full notice in any of these languages, visit nyc.gov/health and search for supportive housing.